March 06, 2009
Performance Reviews based on Client Service standards.
We talk about real service every single day, almost as if it were a substantive area of law practice. It's a running conversation. If you are serious about building and keeping a "client service culture", you need to underscore it at every performance review.
It's an idea that is here to stay--in this, or any other economy. See "Performance Reviews Based On Client Service Criteria?" Are you serious about all that "client service" stuff on your website?
Posted by Holden Oliver (Kitzbühel Desk) at March 6, 2009 01:59 PM