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March 06, 2009

Performance Reviews based on Client Service standards.

We talk about real service every single day, almost as if it were a substantive area of law practice. It's a running conversation. If you are serious about building and keeping a "client service culture", you need to underscore it at every performance review.

It's an idea that is here to stay--in this, or any other economy. See "Performance Reviews Based On Client Service Criteria?" Are you serious about all that "client service" stuff on your website?

Posted by Holden Oliver (Kitzb├╝hel Desk) at March 6, 2009 01:59 PM

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