« Sensitive Litigation Moment #15: You gotta see (and hear) this... | Main | "And then it dawned on me a minute into his opening that 'Racehorse' Flannigan, our trial counsel, was untried..." »
October 27, 2006
Hill & Knowlton blog: Client Service Insights
My friend Pat Lamb of In Search of Perfect Client Service made me aware of Hill & Knowlton's blog Client Service Insights. WAC? is going to permanently link to this one. Clever and interesting, CSI just conducted and announced a "winner" of its First Annual Scariest Client Service Stories Contest in honor of Halloween. On the homepage currently: "Insight #1 - Client service excellence isn't about doing the things no one else can do; it's about doing the things anyone can do, but just don't." So simple, it's scary. Read that to yourself a couple of times. Then ask your brilliant young associates--the ones who like you were law review editors and still think it's all about being "smart"--to read it exactly 13 times. Aloud, in unison.
Posted by JD Hull at October 27, 2006 12:46 AM
Comments
Post a comment
Thanks for signing in, . Now you can comment. (sign out)
(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)