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August 01, 2006
So, you think your customer service is pretty good already, do you?
Sure about that? Whatever your level of confidence is, don't miss a post by corporate lawyer Patrick Lamb at his blog In Search of Perfect Client Service called "Overcoming The Lake Wobegon Effect", with an assist from Harry Beckwith, author of the 1997 customer service bible Selling the Invisible. "And all the children are above-average..."
Posted by JD Hull at August 1, 2006 01:38 AM
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